FAQ's - General
Click on the links below to get answers to some frequently asked questions about the online registration and other services provided by Turnstile Systems. The questions into three categories: General, Costs, and Privacy & Security . If you have more questions, please contact Turnstile Systems directly.
General Questions
Will registrations increase or decrease when everyone has to sign up online? Expereince has consistently show that by making it easier there is more participation across the board, typically 15-20%.
Can you process membership as well as program payments? Merchandise sales? Yes, the system will process all payments, including membership and merchandise sales. This includes keeping track of your membership records to ensure memberships are current when a participant registers for a program.
Does everyone have to pay by credit card? Do you handle deposits? Not everyone has to pay by credit card. And, yes, the system allows you to accept and record offline payments by checks if you want to. It also handles deposits, including allowing you to set the minimum amounts.
We already run a pretty tight ship. Will you really save us staff time and money? Yes. All our customers have experienced considerable savings--even those who already used other online registration services. The system has so many features that improve so many different aspects of your operation. It automates the routine, and eliminates many manual tasks. Think of the labor involved with registration, payment and data entry alone--or costs for printed materials and website hosting. The average experience is over two hours saved per registrant.
Our organization has over 50,000 members. Can you handle our volume? Yes. The systems are "enterprise class" and have handled millions of registrations. No other organization has made the commitment to scalability through hardware, software and bandwidth that Turnstile Systems has.
We understand that some companies have gone bankrupt and their customers lost money. Do you hold onto our money? No, unlike other companies in the industy Turnstile Systems does not hold onto your money. Instead you set up your own credit card account with one of our approved processers and then all funds flow immediately and directly to your bank account. This is not only the safest financial management for your organization it's also the best for your cash flow.